Archwood Group

Known for its brands Richard Burbidge, Atkinson & Kirby, and Masons Timber, Archwood combines traditional craftsmanship with modern technology.

Committed to sustainability, they source timber from responsibly managed forests and employ eco-friendly practices. Renowned for innovation and quality, Archwood continues to set industry standards in both domestic and international markets.

Challenge

Archwood faced significant logistical challenges in delivering their oversized and out-of-gauge products to various locations across the country. Coordinating the transportation of these large items required a specialised delivery service that could handle the size and weight of the pallets.

Archwood needed a reliable system for real-time tracking and proof of delivery to ensure transparency and accountability in their supply chain. Maintaining high delivery performance and meeting stringent timelines was also essential to avoid any disruptions in their distribution network.

Solution

To overcome these challenges, Archwood partnered with us. They were in need of our nationwide next-day delivery service, tailored specifically for out-of-gauge pallets and individual lengths. We provided comprehensive services including container unloading and online order entry, which streamlined the entire shipping process.

Automated systems have been put in place to ensure seamless integration, and download, of consignments between their respective freight management systems. We also offer fully tracked consignments with online Proof of Delivery (POD) and live tracking, enhancing transparency and customer satisfaction. Weekly performance reports are provided to monitor delivery efficiency and ensure continuous improvement.

Result

Their partnership with us has yielded remarkable results for Archwood. Over 98% of the consignments are delivered on time every week, significantly reducing delays and ensuring a smooth distribution process.

Our reliable and efficient service enabled Archwood to maintain high standards of customer satisfaction. The real-time tracking and online POD has provided enhanced transparency and trust with their customers.

Furthermore, the long-term collaboration, spanning over 20 years, underscored the reliability and effectiveness of our solutions. This strategic partnership not only streamlined Archwood’s delivery operations but also strengthened their overall supply chain efficiency.